My RyanAir flight was cancelled last summer due to Covid and I...

Travel

United Kingdom

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29/06/2021

My RyanAir flight was cancelled last summer due to Covid and I received a travel voucher. Trying to use it now but the process has to go through their customer service. Just a mention of RyanAir customer service gives me goose bumps! So I choose a live chat instead. After been kindly dismissed by a bot within 10 sec, I'm placed in a queue to chat to a live person. My number in the queue is 798. I mean... I mean... for real???!!! Speechless. Left it patiently to count down slowly (thinking I'll beat the system) only to find an hour after the system simply locks me out if I haven't reached the bottom of the queue in that hour (they basically clear all people in the queue above a certain threshold). What's a customer I supposed to do?? I think I'll give up my vouchers. What a waste of time...

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